Frequently Asked Questions

What dates are you open?

We are open for touring & camping from the 1st March till 30th November.  Our lodges are available all year round.

What is the maximum number of people per pitch?

The maximum number per pitch/unit is 6 people.

Can I bring a commercial vehicle or van?

We do not allow commercial vehicles on site but you can park on the reception car park. If you want to bring a van please let us know in advance.

Can I park on my pitch?

Yes on all our hard standing touring titches, camping pitches 16 to 25 and the dual use pitches D1 to D28.  Camping pitches 1 to 15 cannot accomodate a vehicle on the pitch but an allocated space just a few metres away is provided.

What size are the pitches?

The touring pitches are approx 11m x 11m, the camping pitches are 7m x 7m, and the dual use pitches are 10m x 10m.

What length of electric cable do I need?

We recommend the standard 25m electric cable for all pitches.

What pegs would you recommend for hard standing pitches?

We recommend you use ‘Rock Pegs’.  We generally have these available for purchase in our onsite shop if required.

What is the £10 cash deposit for on arrival?

The deposit is for the barrier fob we issue each customer on arrival. This will allow you to open and close the barrier and open the toilet & shower block doors. This is refunded when you return the fob at the end of your stay.  Additional fobs can be requested for an additional £10 deposit for each one.

What are the different ways I can book?

Book online: you can book your holiday online using our secure, fast and efficient online booking system.

Book by phone: 01526 353710

Our friendly team are always happy to take your call, whether you want to book a holiday, check availability or have a question that you need answering.

How and when do I need to pay for my booking?

A 30% deposit is required to secure your holiday. The balance is then payable 28 days before the holiday start date.  Failure to make payment by this time may result in your booking being cancelled.  Holidays booked less than 30 days before arrival will be required to make full payment at the point of booking.

There are a number of ways to pay your remaining balance:

Online: You are able to pay your remaining balance on our website, using Sage Pay secure, safe payment system.

By phone: Call our team on 01526 353710 to pay your outstanding balance.

What do I do if I need to cancel a booking?

You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. However cancellation charges are payable as follows:

More than 100 days: Deposit only

50 to 99 days: 30% of total holiday cost

15 to 49 days: 50% of total holiday cost

14 days and under: 70% of total holiday cost

On the day: 100% of holiday cost

If you have not arrived by 9am on the morning after your break was due to commence or contacted the Park to confirm when you will arrive, we will assume that the break is cancelled and the total holiday cost will be forfeited.

What do I do if I wish to make changes to my booking?

After you have paid your deposit you may wish to change some elements of the holiday, e.g. number of people or lead name. This can be done by telephoning us on 01526 353710. Substantial changes, such as a change of holiday date will be subject to an administration charge of £10 per alteration. It is not possible to change the dates with less than 24 hours notice.

What are the arrival times?

The check-in time for touring & camping pitches is from 12.00 noon; for Camping Pods & Sky Pods it is 14.00, and for our lodges it is 16.00.  For all accommodation types the latest arrival time is 20.00; please advise us if you are likely to arrive later than 18.00.  If we have not heard from you by 09.00 the day after you were due to arrive we will cancel your booking and we reserve the right to re-let your pitch.  If you arrive after 23.00 it will not be possible to drive onto the park until 07.00 the following morning. We do have a late night arrival bollard outside of the reception, which would enable you to connect your electric up for the evening.

What are the departure times?

All pitches & pods must be vacated by 12.00 noon on the day of your departure otherwise an additional nights pitch fee will be charged.  The check out time for our lodges is 10.00.

What do I do when I arrive at the park?

When you arrive at the park, head for Reception and our friendly team will be happy to check you in and then will direct you to your accommodation/pitch. Please remember to have your £10.00 CASH deposit.

Special requests

If you have a special request regarding your holiday, i.e. close to toilet block, next to another party, particular pitch etc, please advise us when making your booking and we will endeavor to meet your requests, however this cannot be guaranteed and is not a condition of booking.

Do you allow pets?

Yes we do allow dogs and cats, other pets may be permitted at the discretion of the Park Manager.  If you bring your dog with you when you stay with us, we ask that you:

  • Keep the dog on a short lead on the park at all times
  • Clean up after your dog
  • Do not leave your dog unattended at any time
  • We reserve the right to require that the owner removes their dog, or any other pet, from the park if it is a nuisance or danger to other guests. The following breads of dogs will not be permitted on the park American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro, Dogo Argentino even if muzzled as required under current governmental legislation.

If you bring your cat when you stay with us, please ensure they wear a bell whilst on the park.

There is a maximum of 3 pets per booking.

Do you allow visitors?

If you have friends or family that would like to visit you whilst on holiday, we do ask that they visit Reception to sign in and they leave their car in the Reception car park. Please note, visitor numbers are subject to availability at the time of enquiry, as we can only accommodate so many cars onsite, once full, we cannot accept any further visitors.  Visitors are welcome between the hours of 09.00-21.00.

Do you allow BBQs?

Yes, we allow charcoal and gas BBQs. Ground level barbeques are not permitted but if you have a disposable BBQ, bricks can be found in all bin areas to raise it off the ground – please ask a member of staff if you cannot find them.

Do you allow fires?

We do not allow fires of any sort on site – including open fires or fire pits. The use of fireworks or Chinese lanterns is also not permitted.

Can I pitch however I like?

Caravans/motorhomes – to maintain an adequate fire safety gap and to be able to connect your grey waste directly to the drain, please position your car on the left of the pitch with your unit over the drain and your awning on the right hand side. Only one car per pitch, please leave any additional cars in the Reception car park.

Tents – these must be pitched within the bounds of your allocated pitch and maintain a 2 metre gap between tents.  For camp pitches 1 – 15 only one car per pitch to be left in the allocated space in the car park; camp pitches 16 – 25 only one car per pitch please.  Any additional cars must be left in the Reception car park.

How do I book fishing?

Fishing can be booked at the reception on arrival and at any time during your stay. You will be issued with a ticket for that day. The ticket will enable you to fish in all 3 lakes. Anyone wishing to fish must first show their licence to the reception staff and pay before setting up. Children must be supervised at all times around the lakes.

For the full rules about fishing please see the fishing section on our website.

Are their laundry facilities on site?

Yes there is. There is a washing machine, dryer and iron/ironing board located in the Laundry Room at one of the toilet blocks. Tokens are available from reception.

Is there a children’s play area?

Yes there is, it is located behind Touring Pitch 73.

Do you have Wifi?

Yes, we do. The first hour per day is free & after that you can purchase a voucher directly on your device.  It is run for the whole park by a company called Camping Connect.

How do I give feedback?

We are always happy to hear your thoughts about the park and that you have enjoyed your stay. There is a comment book on the reception desk and you can you can also post reviews on UK campsite and Trip Advisor websites.

From time to time things can go wrong, if you are unhappy with any aspect of your holiday, please speak to the Park Reception team. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, please ask to speak with the Park Manager.

If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to us at Woodhall Country Park, Stixwould Road, Woodhall Spa, Lincolnshire, LN10 6UJ no later than 28 days after the end of your holiday.

We are only able to take action on any complaints that are first brought to the attention of the Reception Team and the Manager whilst you are on your holiday and secondly received in writing within 28 days, unless there are exceptional circumstances. It is necessary for Woodhall Country Park to impose these limitations so that we have the opportunity to solve the problems experienced fairly and effectively.